Tips based on the purchase of new telephone system or using the host PBX
| Added: 22-04-2008 Author: Jeff Brodie Category: Phone Network |
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* Making outbound calls
* Receive Inbound Calls
* Do we want to call one
* Do we want to live the answer
* Do we want the automatic answer to Dial and extension
* Do we want to voicemail
So, let us look at our business? Where can we improve?
* Technical Support / Customer Service / Help Desk
* Sales Order Desk
* Revenue-Traffic Director
* Sales
* Administration
* Accounting (AP/AR)
* Legal
* Operations
What business areas we expect to create a great business opportunity or a great success for our business?
* Sales: Implementing the distribution of calls, Findme-followme, Remote Extension, Voicemail to Email, Contacts Integration
* Support / Service: Call Queuing, Logging, Call Recording, Analysis Services, Customer Satisfaction
* Teleworker, Mobile Worker opportunity
What other benefits can we see?
* Business-based advice can benefit from the Recording Telephone Conversation
* Staff Phone usage and productivity
* Reduce distance by reducing the use of Cell (Soft Phone, IP Phone, etc.)
* Increased ease of contacting your company for your customers
What areas of my business is good we are seeking HR efficiency or productivity?
* Is there a job that can be automated
* Self Serve systems
There's a lot to think about when it comes to selecting communications productivity tool for your business, as in the calculation calculator is not the whole solution, as a tool we use to look at us twice the number, the phone at the end or the beginning of the conversation. What can we do between the end point to improve our business that will help us to choose according to our business systems.
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